At Deoria Mart Enterprises, we take great pride in providing high-quality notebooks and stationery products. Customer satisfaction is important to us, and we aim to ensure that every order is delivered in perfect condition.

This Return & Refund Policy explains the conditions under which returns, replacements, or refunds can be requested.

1. Eligibility for Return or Replacement

You may request a return or replacement only if:

  • You received a damaged, defective, or wrong product, or
  • The product received does not match the description or specifications shown on our website.

Not Eligible for Return

  • Products damaged due to mishandling by the customer
  • Products used, written on, or modified
  • Items returned without original packaging
  • Bulk/b2b customized orders unless damaged during delivery

2. Time Frame for Return Request

Return or replacement requests must be submitted within:

⏳ 3 days of delivery

Requests made after this period will not be eligible.

3. How to Request a Return

To request a return or replacement, please contact us through any of the following:

📧 Email: deoriamartenterprises@gmail.com
📞 Call (Official): 7388009823
📲 Call/WhatsApp: +91 9336045340

Please provide:

  • Order ID
  • Product name
  • Photos/video of the damaged or defective product
  • Reason for return

Our team will verify the issue and respond as soon as possible.

4. Replacement Process

If your return request is approved:

  • We will arrange for a replacement of the same product
  • If the same item is unavailable, we may offer an alternative or provide store credit

Note: Replacements are subject to stock availability.

5. Refund Policy

Refunds are provided only in cases where:

  • A replacement cannot be arranged
  • The product is out of stock
  • The return is approved after verification

Refund Method

Refunds will be issued through:

  • Bank transfer
  • UPI
  • Original payment method (if applicable)

⏳ Refund processing time: 5–7 business days after approval.

6. Order Cancellation

Orders can be cancelled before dispatch.
Once the order is shipped, cancellation is not possible.

To cancel your order, contact us immediately using our support numbers.

7. Incorrect Address or Failed Delivery

If an order fails to deliver because of:

  • Wrong address
  • Incorrect contact information
  • Recipient unavailable

The customer must bear re-delivery or re-shipping charges. Refunds will not be provided in such cases.

8. Contact Information

For return, refund, or replacement-related queries, reach out to:

Deoria Mart Enterprises
CC Road, Near Kala Gate, Hanuman Mandir
Deoria, Uttar Pradesh – 274001

📧 Email: deoriamartenterprises@gmail.com
📞 Official Contact: 7388009823
📲 Call/WhatsApp: +91 9336045340
🌐 Website: www.deoriamart.com